At the moment a lot of our product is made to order to cut down on excess stock, with this in mind we try to get all items out within a week.
If we have some stock we will aim to get things out within a couple of days.
Shipping is free in the UK and all items are sent out Royal Mail tracked.
Europe & International
For Europe and the rest of the world most items are sent out Royal Mail tracked unless we can get a better option with a recognised courier. We have a flat fee here depending on location, please see checkout for details.
We hope you're happy with your purchase. If however for any reason you are not entirely satisfied and wish to return your order, you can do so by following these steps.
For Online Orders your 14 day return policy begins on the day you receive your shipment/order. You then have 14 days from delivery to notify us that you wish to return the product. Notice can be provided via the returns form in your parcel or if you prefer you can email us. Refunds will not be issued on items where the request to return your order is made outside of the 14 day from delivery policy. Once notified you then have a further 14 days to ensure the item/s are returned to us.
As a small business we'd appreciate it if you can return as soon as possible.
All items returned must be in perfect saleable condition including all tags and secondary packaging. We reserve all rights to decide if an item is classed as sellable. If an item is not deemed as sellable by us we will not be issuing a refund.
To process your return:
You will find a returns form inside your parcel with instructions to follow. The quickest way to process your return is to simply follow the instructions on the returns form.
If for any reason you do not have a returns form or require additional assistance please contact us via our website "Contact Us" page to notify us of your request to return and any questions you may have.
Please ensure you send your returned order back to us via a trackable postage service as we do not take responsibility for items lost or damaged in the post.
Once we receive your returned order, a refund will be processed within 3-4 business days and credited back to the payment format you used to make the original purchase, this can take up to 10 business days depending on payment and bank used. We try to process returns as quickly as possible.
Please note that as a small independent business we are unable to compensate for postage costs and therefore do not include them in our refund policy. Any shipping costs will therefore be deducted from your refund.
International customers please ensure you clearly mark your package "Returns" and ensure any customs paperwork is completed with "Return" or "Product Return” to avoid incurring costs at customs. Whitehill Mercantile Co. will not be responsible for any charges incurred for products entering the UK that are not clearly marked as returned goods.
For exchanges please contact us to make arrangements. Please note that as a small independent business we are unable to compensate for postage costs and therefore do not include them in our refund policy. Any shipping costs will therefore be deducted from your refund.